Privacy Policy

1. Privacy Policy

Redcliffe Press Ltd and Sansom & Co (trading imprint of Redcliffe Press Ltd) may store manually or electronically personal information you submit to them via this website or give to them in any other way (email, postal or telephone communication). In this privacy policy ‘we’,’our’ or ‘us’ refer to Redcliffe Press Ltd and Sansom & Co.

We are company number 2395108 registered in England. Our registered office is at 81g Pembroke Road, Clifton, Bristol BS8 3EA.

Please read the following privacy policy to understand how we use and protect the information that you provide. 

By submitting your personal information to us, you are consenting to us holding and using it in accordance with this policy. It is subject to change and any changes to our privacy policy in the future will be notified on this page. We recommend that you check the privacy policy each time you visit this site. 

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

We are committed to ensuring that your privacy is protected.

2. Contents

1.Information that we collect from you and your use of this site
2. How we use your information
3. How we handle the data submitted by you
4. Cookie Policy
5. Children
6. How to contact us

1. Information that we collect from you and your use of this site

We receive and save any information you enter on our web site or give us in any other way. You provide such information when you register, place an order, pay, join our mailing lists, order a review copy or communicate with us for any other reason. This information may include your contact details including home and/or work address and telephone number, your email address and your mailing preferences. 

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You can choose not to provide information, although it may be needed to correspond with you.

2. How we use your information

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to freelancers or third-party suppliers whom require this information to fulfil publishing services.

We do not pass on, or sell, your personal information.

You may withdraw your consent at any time by instructing us [email protected] or [email protected] However, if you do so, you may not be able to use our website or our services further.

Order fulfilment
When you place an order for our books, we will ask for your name, contact telephone number, email address and postal address. This information allows us to fulfil your order as follows:

  1. At the point of payment, you are transferred to a secure page on the website of PayPal. Our employees and third-party suppliers never have access to your payment information. We refer you to PayPal
  2. We send your name and postal address to our distributors, Orca, to enable them to despatch your book.
  3. We request your telephone number and email address to enable us to contact you should there be a query with your order.


If you have consented to us doing so, we may use your details to send you catalogues and product information. The information we collect will also help us provide you with more relevant products, services and information by email where you have opted in to receiving further information from us. In any such communication with you we will always give you the opportunity to opt out should you wish to. 

Employment and work experience/internships
If you contact us, whether by telephone, postal communication, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. If we have no employment/work experience opportunities we will delete your information. If we deem appropriate, we would seek your consent for keeping your information on file, for future use.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for two years before destroying or deleting it.

Sending a message to us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. Once we have dealt with your enquiry we delete your personally identifiable information associated with associated with your message, such as your name or email address.

Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us, to provide you with the services you have requested, to comply with other law, including for the period demanded by our tax authorities, to support a claim or defence in court.


3. How we handle the data submitted by you
Data Protection Legislation
Redcliffe Press Ltd is registered with the Office of the Information Commissioner as required under the Data Protection Act 1998. Personal information will only be collected and/or processed by us in accordance with current Data Protection Legislation. 

Data Security
Please protect sensitive data at all times throughout your online transaction. Log off properly when you have finished.

Credit card and payment details are not stored on our servers. All payment details are dealt with securely by PayPal.

Disclosure and sharing of your information
Except as set out in this policy or as required by law, your personal data will not be provided to any third party without your prior consent and we will never release or sell your personal details to any outside company for mailing or marketing purposes. 

We employ other companies and individuals to perform functions on our behalf. Examples include freelance editorial services, designers, printers, public relations consultants, and distribution services. These contractors have access to personal information needed to perform their functions, but may not use it for other purposes.

Access to, and removal of, your personal information
At any time you may review or update personally identifiable information that we hold about you. You may send us a request at [email protected] or [email protected]

If you wish us to remove personal information we hold for you, you may contact us at [email protected] or [email protected].

3. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

We do not use cookies to allow us to obtain, and/or use, any personal information about you.

4. Use of website by children

This website is not intended for children. We neither knowingly solicit nor collect personal information from or about children, nor do we knowingly market our products or services to them. 

5. Contact us

If you would like access to the information held about you by Redcliffe Press Ltd/Sansom & Co, please contact: 

Clara Hudson, 81g Pembroke Road, Clifton, Bristol, BS8 3EA
Tel: 0117 9737207

Email: [email protected]


Should the information we hold about you be incorrect, you can change and update your personal information and you can have your information corrected by contacting us. 


Where requested, we will provide you with a readable copy of the personal data which we keep about you, by contacting us at the address above. We may require proof of your identity before supplying you with this information to ensure confidentiality. We will provide the information without any charge. 


We allow you to challenge the data we hold about you and where appropriate you may have the data erased, rectified, amended or completed. 

Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.