Privacy Policy

Privacy Policy

Last updated 24 June 2026

  1. Introduction

Redcliffe Press Ltd and Sansom & Co (trading imprint of Redcliffe Press Ltd) may store manually or electronically personal information you submit to them via this website or give to them in any other way (email, postal or telephone communication). In this privacy policy ‘we’, ’our’ or ‘us’ refer to Redcliffe Press Ltd and Sansom & Co.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

  • Visit our website;
  • Purchase books or other products from us;
  • Subscribe to our newsletter;
  • Contact us with enquiries;
  • Submit manuscripts, proposals or other publishing materials;
  • Work with us as an author, editor, illustrator, contractor or supplier.

 

Please read the following privacy policy to understand how we use and protect the information that you provide. 

 

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and subsequent amendments including the Data (Use and Access) Act 2025.

By submitting your personal information to us, you are consenting to us holding and using it in accordance with this policy. It is subject to change and any changes to our privacy policy in the future will be notified on this page. We recommend that you check the privacy policy each time you visit this site. 

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).  We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and subsequent amendments including the Data (Use and Access) Act 2025.

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

We are committed to ensuring that your privacy is protected.

  1. Who we are

We are company number 2395108 registered in England.

Our registered office is at Orchard House, The Nurseries, Christian Malford, SN15 4EQ.

Email:
[email protected] or [email protected]

Telephone:
07917 567690

Website:
www.sansomandcompany.co.uk / www.redcliffepress.co.uk

 

  1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Customer Information

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order history
  • Payment transaction information

Newsletter Subscribers

  • Name
  • Email address
  • Marketing preferences

Author and Contributor Information

  • Contact details
  • Biographical information
  • Manuscripts and submissions
  • Contractual and payment information
  1. Website Users: Information that we collect from you and your use of this site

We receive and save any information you enter on our web site or give us in any other way. You provide such information when you register, place an order, pay, join our mailing lists, order a review copy or communicate with us for any other reason.. This information may include your contact details including home and/or work address and telephone number, your email address and your mailing preferences. 

Depending on how you interact with us, we may collect:

Customer Information

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order history
  • Payment transaction information

Newsletter Subscribers

  • Name
  • Email address
  • Marketing preferences
  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookie data

Enquiries

  • Name
  • Email address
  • Information contained within correspondence

 

  1. How We Use Your Information

 

We may use your personal information to:

  • Process and fulfil orders;
  • Deliver books and other products;
  • Manage customer accounts;
  • Respond to enquiries;
  • Evaluate publishing submissions;
  • Manage author and contributor relationships;
  • Send newsletters and marketing communications where permitted;
  • Improve our website and services;
  • Comply with legal and regulatory obligations;
  • Prevent fraud and maintain website security.

 

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You can choose not to provide information, although it may be needed to correspond with you.

We do not pass on, or sell, your personal information.

You may withdraw your consent at any time by instructing us [email protected] or [email protected] However, if you do so, you may not be able to use our website or our services further.

Order fulfilment
When you place an order for our books, we will ask for your name, contact telephone number, email address and postal address. This information allows us to fulfil your order as follows:

  1. At the point of payment, you are transferred to a secure page on the website of PayPal. Our employees and third-party suppliers never have access to your payment information. We refer you to PayPal https://www.paypal.com/uk/webapps/mpp/pci
  2. We send your name and postal address to our distributors, Script, to enable them to despatch your book.
  3. We request your telephone number and email address to enable us to contact you should there be a query with your order.

Marketing
If you have consented to us doing so, we may use your details to send you catalogues and product information. The information we collect will also help us provide you with more relevant products, services and information by email where you have opted in to receiving further information from us. In any such communication with you we will always give you the opportunity to opt out should you wish to. 

Employment and work experience/internships
If you contact us, whether by telephone, postal communication, through our website or by e-mail, we collect the data you have given in order to reply with the information you need. If we have no employment/work experience opportunities we will delete your information. If we deem appropriate, we would seek your consent for keeping your information on file, for future use.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for two years before destroying or deleting it.

Sending a message to us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. Once we have dealt with your enquiry we delete your personally identifiable information associated with associated with your message, such as your name or email address.

Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us, to provide you with the services you have requested, to comply with other law, including for the period demanded by our tax authorities, to support a claim or defence in court.

  1. How we handle the data submitted by you
    Data Protection Legislation
    Redcliffe Press Ltd is registered with the Office of the Information Commissioner as required under the Data Protection Act 1998. Personal information will only be collected and/or processed by us in accordance with current Data Protection Legislation. 

Data Security
Please protect sensitive data at all times throughout your online transaction. Log off properly when you have finished.

Credit card and payment details are not stored on our servers. All payment details are dealt with securely by PayPal.

Disclosure and sharing of your information
Except as set out in this policy or as required by law, your personal data will not be provided to any third party without your prior consent and we will never release or sell your personal details to any outside company for mailing or marketing purposes. 

We employ other companies and individuals to perform functions on our behalf. Examples include freelance editorial services, designers, printers, public relations consultants, and distribution services. These contractors have access to personal information needed to perform their functions, but may not use it for other purposes.

Access to, and removal of, your personal information
At any time you may review or update personally identifiable information that we hold about you. You may send us a request at [email protected] or [email protected]

  1. Lawful Bases for Processing

We process personal information on one or more of the following lawful bases:

Contract
Where processing is necessary to fulfil an order, publishing agreement or other contract.

Consent Where you have agreed to receive marketing communications or have consented to optional cookies.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

  • Running and improving our publishing business;
  • Responding to enquiries;
  • Managing submissions;
  • Website analytics;
  • Protecting our systems and assets.

 

Legal Obligation

Where processing is required by law, including accounting, taxation and regulatory requirements.

If you wish us to remove personal information we hold for you, you may contact us at [email protected] or [email protected].

 

  1. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

We do not use cookies to allow us to obtain, and/or use, any personal information about you.

  1. Use of website by children

This website is not intended for children. We neither knowingly solicit nor collect personal information from or about children, nor do we knowingly market our products or services to them. 

  1. Author Submissions

When you submit a manuscript, proposal or other publishing material, we process the personal information provided for the purpose of reviewing and responding to your submission.

Submission materials may be retained for a reasonable period to enable editorial review and record keeping.

  1. Sharing Personal Information

We do not sell personal information.

We may share information with trusted service providers including:

  • Website hosting providers;
  • Payment processors;
  • Delivery and fulfilment providers;
  • Email marketing providers;
  • IT support providers;
  • Professional advisers including accountants and solicitors.

All third parties are required to process personal information securely and lawfully.

  1. International Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place as required by UK data protection law.

  1. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including:

  • Customer records: up to 7 years where required for tax and accounting purposes;
  • Marketing records: until consent is withdrawn or no longer valid;
  • Author and contributor records: for the duration of the relationship and appropriate archive periods thereafter;
  • Website enquiry records: typically up to 24 months.
  1. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information;
  • Correct inaccurate information;
  • Request deletion of information;
  • Restrict processing;
  • Object to processing;
  • Receive a copy of your information in a portable format;
  • Withdraw consent where processing is based on consent.

Requests should be sent to: Clara Hudson: [email protected]

  1. Data Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

 

  1. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first:

Privacy Contact:
Clara Hudson
[email protected]

Postal Address:
Orchard House, The Nurseries, Christian Malford, SN15 4EQ

We will investigate your complaint and respond as promptly as reasonably possible.

This complaint process forms part of our obligations under current UK data protection legislation, including updates taking effect from 2026.

If you remain dissatisfied after our response, you may contact the Information Commissioner’s Office (ICO).

Information Commissioner’s Office:
https://ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time.

Any significant changes will be published on this page together with an updated revision date.

Contact Us

For privacy-related questions, please contact:

Privacy Contact:
Clara Hudson
[email protected]

Postal Address:
Orchard House, The Nurseries, Christian Malford, SN15 4EQ

  1. Contact us

If you would like access to the information held about you by Redcliffe Press Ltd/Sansom & Co, please contact: 

Should the information we hold about you be incorrect, you can change and update your personal information and you can have your information corrected by contacting us. 

 

Where requested, we will provide you with a readable copy of the personal data which we keep about you, by contacting us at the address above. We may require proof of your identity before supplying you with this information to ensure confidentiality. We will provide the information without any charge. 

 We allow you to challenge the data we hold about you and where appropriate you may have the data erased, rectified, amended or completed. 

Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.